Delete Your Account and Data

This page explains how to request deletion of your NeuVault account and what data is deleted or retained.

How to delete your account in the app

Open the NeuVault app and sign in.
Go to Settings.
Tap Delete Account.
Confirm the deletion prompt.

Alternative request method

If you cannot access the app, email support@neuvault.app from your account email with the subject line: Account Deletion Request.

What data is deleted

Account profile data (email, username, account identifiers).
Authentication and session records (OTP and refresh token records).
Server-side billing/subscription linkage records tied to your account.
Server-side notification and reminder records tied to your account.

What is not deleted by server account deletion

Your vault files and notes stored locally on your device are not removed by the server endpoint.
Any encrypted backups you exported to your own cloud storage remain in that cloud account until you delete them there.

Retention

Account deletion is processed as soon as the request is confirmed. NeuVault does not keep active account records after deletion, except where retention is required by law or for legitimate security/compliance obligations.