Refund Policy

You can buy a NeuVault plan or extra credits in three places, and the refund comes from whoever took the payment:

• Apple App Store (iPhone, iPad, and the Mac App Store version): Apple.
• Google Play (Android): Google.
• Our website, or the desktop app downloaded from our website: Paddle, our authorized reseller and merchant of record (Paddle.com).

Your receipt shows which one it was.

• Apple and Google handle these refunds under their own policies, and we cannot issue them ourselves.
• Apple: request a refund at reportaproblem.apple.com.
• Google Play: request a refund from your Google Play order history.
• If you are unsure what to do, email us and we will point you the right way.

• Ask within 14 days of a charge and you get a full refund, no questions asked. This covers a new subscription, a renewal and an extra-credit pack.
• To ask, use the link in your Paddle receipt, or email support@neuvault.app from the email address on your account and tell us which charge it is.
• Refunds go back to the original payment method. When the money appears depends on your bank or card provider.
• After 14 days, charges are not refundable, except where the law gives you a right to a refund.

• A refunded subscription ends straight away, and its plan credits are removed.
• Refunded extra credits are removed from your balance.
• Your vault, notes and documents stay on your device either way.

• Cancelling stops future renewals. Your plan stays active until the end of the period you paid for.
• Cancel where you subscribed: in your App Store or Google Play account settings, or, for website and desktop app purchases, from Manage subscription on the Plans page in the app or the link in your Paddle receipt.
• Deleting the app or your account does not cancel a subscription.