Contact NeuVault
Need help with your private document vault?
Send a message about support, feedback, privacy, backup, restore, billing, bugs, or feature ideas. NeuVault is built for important records, so trust and clarity matter.
Product support
Get help with documents, notes, scans, voice notes, search, reminders, or Nova.
Backup and restore
Ask about encrypted backups, restoring on a new device, or moving your vault safely.
Privacy questions
Understand local-first storage, AI processing, and how NeuVault handles your documents.
Bug reports
Report crashes, failed uploads, preview issues, extraction problems, or unexpected behavior.
Send a message
We will reply to the email address you provide.
Quick answers
Before you contact us
How fast do you respond?
We typically respond within 24–48 hours. Security, billing, restore, and account-access issues are treated with higher priority.
Where are my documents stored?
NeuVault is local-first. Your documents live on your device by default. Optional encrypted backups are stored only where you choose to keep them.
Does NeuVault store my documents on its servers?
No. Your vault lives on your device. When a feature needs our servers, such as reading a scan or transcribing a recording, the file and its result are deleted as soon as your device receives them, and within an hour at most. We keep reminder details so we can notify you about your dates.
Does NeuVault train AI models on my documents?
No. Your documents are not used to train AI models.
Can I ask about backup or restore issues?
Yes. Include your device type, what backup file you are trying to restore, and what error or behavior you see.
Does NeuVault work offline?
Core vault access and local document storage are designed around offline use. AI-powered processing requires connectivity when used.
Can I report a security issue?
Yes. Email support@neuvault.app with details and include “Security report” in the subject if possible.
What should I include in a bug report?
Include your device, app version if available, the steps you took, what you expected, what happened, and screenshots or a screen recording if possible.